Important Notice This Legal Disclaimer applies to your use of our Online Reputation Management Support Services. Please read it carefully before engaging our services.
Service Provider Role & Limitation of Liability
We act as a management assistant to the merchant on review platforms, not as a creator or manipulator of review content.
We commit to providing our services in accordance with the published terms of the respective review platforms and applicable laws and regulations. However, platform policies are subject to change, and we cannot guarantee that every aspect of our service will perpetually and absolutely align with all future policy interpretations by the platforms. Therefore, the merchant bears the ultimate responsibility for ensuring their operations comply with platform requirements.
Client (Merchant) Responsibilities
Account Authority: You must guarantee that you are the legitimate owner of the business platform account or are legally authorized to manage it, and you grant us permission to perform the aforementioned actions.
Information Authenticity: You must guarantee that all customer data provided to us is from legitimate and truthful sources. Any orders used to trigger review invitations must be genuine and valid.
Final Decision-Making Authority: The final decision and responsibility regarding actions such as reporting a review rest with you. We only provide recommendations and executive support.
Platform Policy Risk Disclosure
Review platforms (e.g., Trustpilot, SiteJabber) retain final authority over all content on their platforms. This includes the right to unilaterally remove reviews or impose restrictions on merchant accounts that violate their policies.
We shall not be held liable for any direct or indirect damages resulting from changes in platform policies or their administrative actions (such as review removal, account suspension, etc.), even if these actions are related to the services we provide for you.
Compliance with Laws and Regulations
Our services strictly adhere to relevant laws and regulations.
Scope of Disclaimer
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
Conclusion By using our services, you acknowledge that you have read, understood, and agree to all terms outlined in this Legal Disclaimer. Our goal is to help you manage your online reputation more efficiently while adhering to the rules.
